Question 1

What if I need to change something in my order?

Accepted Answer

Unfortunately, we are unable modify your order's contents once your order has been placed. This means we cannot do any of the following once you've placed your order:
Add or remove items from this order
Combine multiple orders into one order
Substitute one item for another

Question 2

What if I need to cancel my order?

Accepted Answer

Our dedication to getting orders out to you in a timely manner, usually within a business day, means we process our orders quickly, and there is a very small window of time before it passes a point of no return where they have been packed up and are no longer accessible to us, and we are then unable to cancel an order.  As long as your order has not be handed off to the post office, we will be able to cancel it. Please email us at odogcomics@yahoo.com to let us know you'd like to cancel your order.

Question 3

Quantity limits

Accepted Answer

In order to ensure availability to as many customers as possible, we reserve the right to restrict the number of comics  allowed to be purchased per person. You are welcome to order as many different titles as you like, but will be limited to only purchase a single quantity of each title.

Question 4

Item availability

Accepted Answer

We do our very best to ensure our inventory is as accurate as possible, but we are only human.  Errors and out of stock items are extremely few and far between, however, occasionally we may be unable to provide an item that you ordered due to an error in our inventory or a technical issue affecting our web site or other marketplace, or because we received more orders for an item than we have available inventory. Because we list in multiple marketplaces including the O-Dog Comics website and Amazon, it is possible to receive two orders for the same item from each venue if the orders come in at the same time. If you've ordered multiple items and one of the items in your order is unavailable, the remainder of your order will still ship. In the event of one item being unavailable, we do not pause processing of your order, and we are unable to support requests to cancel your order if one item is not available.

Question 5

Cancellation Policy

Accepted Answer

We reserve the right to cancel any item ordered, in which case you will not be charged or will be refunded if payment has already been provided. Although we reserve the right to cancel an item at our discretion for any reason, in practice the usual reasons an order might be canceled are: inventory error leading to not having the item available to fill the order; technical problem affecting our website or other venues like Amazon causing items to be listed that shouldn't have; or a customer attempting to circumvent quantity-based limits on items by submitting multiple orders or using multiple accounts.
Please note that when comics become high-demand, especially when a TV show or movie is announced, and buyers rush to grab up all available copies, this is most likely when we will receive multiple orders for the same product and we can very easily run into inventory issues. When that happens, we can end up receiving two orders, one from O-Dog Comics and one from Amazon, but have only one copy available to fill it. We will fill one and not the other. Buyers who don't get their order filled will sometimes assume that we canceled the order so that we could resell the same item at a higher price. That is not the case - we will never cancel an order for a newly high-demand comic just because we want to relist it at a higher price.

QUESTIONS

Frequently asked questions

What if I need to change something in my order?

What if I need to cancel my order?

Quantity limits

Item availability

Cancellation Policy